Customer relationship management (CRM) is all about managing your interactions with current and potential customers. At Rabota Source, we make certain your CRM system is a well-oiled, highly-interactive machine that provides customers with the access they need and allows you to make marketing and customer policy adjustments as needed. Customer needs change regularly, and an efficient CRM system makes meeting their needs a simple process.

We provide:

  • Microsoft Dynamics CRM
  • SalesForce CRM
  • Custom CRM solutions and modules

Sales Marketing and Automation

Let us help you make your marketing practices transparent for optimal financial, strategic, and operational control. Our sales marketing and automation services include:

  • Product management
  • Opportunities and leads management
  • Sales administration
  • Campaign management
  • Contract management
  • Order management
  • Document management
  • Sales cycle and pipeline management
  • Corporate data flow management
  • And more!

Decision-Making Assistance and Support

Create the competitive advantage your business needs to thrive by learning all about your target audience and determining the right practices in which to invest. Our “decision-making” services include: ‘

  • Planning and scheduling tools
  • Customer profiles, including history tracking and data collection
  • Market analysis
  • Reporting tools configuration
  • Task management tools
  • Dashboards and scorecards
  • Issue tracking tools
  • Cost-of-sale management
  • Resource allocation management
  • And more!

Customer Communication

We’ll help you give your account managers and call-center staff the customer-centric guidelines they need, and ensure communication between you and your customers is perfect. Our team also helps you schedule and track all communication activities efficiently. Services include:

  • Call center automation
  • Custom access portal
  • Customer help desk automation
  • Notifications and alerts automation
  • Integration with customer’s APIs and data transfer systems
  • Inquiry processing
  • And more!

Solve Segmentation Issues Efficiently

At Rabota Source, we make it easy to solve important segmentation problems easily and efficiently by accurately defining your customer segment and implementing the right policies. This includes switching guidelines, routing, and other system restrictions, as well as automating alerts and other notifications as necessary, and collecting feedback for business improvement. We’ll also help you track your performance to make sure your CRM is working for you at all times.

Contact us today to learn more about our CRM services and how they’ll benefit your business!

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